Gove's Call Centres.

In ‘The Call Centre’ Nev runs one of Wale’s 300 call centres like a fun factory. He’s realised it’s such a death inducing job the only path to long term survival is to spend every moment offline clowning in his own version of a Big Top Circus. Who’d have thought your serious conversation about the virtues of free cavity wall insulation in your area was with a young woman standing and gyrating Gangnam style? Nev has found there are only two things transmitted down a phone line, audio and fun. And the fun helps sales. With 700 in his second largest of 300 call centres in Wales he’s a big fish in an industry employing between one and two hundred thousand people, and that’s just in Wales, and a millionaire from supplying a product NOBODY likes. And all by allowing mayhem to happen. Yes mayhem is that good. It unleashes such connection and creativity in the most blood curdling near-death 9 to 5 environments that they become fun and provide results. I know I worked in one such drawing office. Watching the program I oscillate between the life and death of the human race, between Albert Einstein and Michael Gove. Gove’s call centres, namely the nations schools, are a richly drab affair. Nervous shift leaders prowl the slurried ranks of surly disinterested phone operatives poking them into reluctant life with a humane tasar stick set to ‘you must learn to love rejection because you are a nobody in my telesales empire.’ So who’s it to be, Nev or Gove? My money’s on Nev, mayhem is that good. In fact Nev for Secretary of State for Education. Yeh!